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Perhaps the reason planning departments are 'understaffed' is that they squander all their resources and their taxpayer funding in making obtuse refusals which they then go to extraordinary lengths to try and robustly and lengthily defend in their refusals appeal responses. If reason and common-sense prevailed, and planners pulled their heads out of their... self-serving policy manuals, then the system could quite easily run with proper communication quite smoothly in the reliable and predictable manner in which it should behave.