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"Where the invitation to feedback applies to [all residents], Brennan & Williams (2004) suggest a 60% response rate should be aimed for with responses below 30% being treated with caution"

- John Brennan, Peter de Vries and Ruth Williams (eds.) "Standards and Quality in Higher Education"

If the standard for higher education were applied to consulting residents about a new development, then the so-called "consultantant" process mentioned in this article would be worthless and unacceptable as a basis for any action whatever.