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Substandard workmanship at every level is what this all boils down to: at the building stage (without oversight or site management expertise). Rubbish materials? Rubbish everything from the sounds of things.

Indeed! May I also say: at the planning level. Where were the consultation responses and planning department queries leading to corrections and improvements? Had the planning application been properly scrutinised the insufficiency of changing space and storage space would have been picked up and dealt with! So local authority and planning committee blunders too.

This is a textbook case study example that should be used in a load of different disciplines to show what rules are for.